FAQ

Can I place an order by email or phone?

Yes, please! Call us at +40 758 059 399 or write to office@houseofgonia.com.

What happens after I send an order request?

We get in touch with you, usually within 2 working days, to confirm availability, size, the final price, delivery and payment. Nothing is charged until then.

Can I resize or repair my jewelry?

Absolutely! We offer resizing and repair services for most of our pieces. Contact us for pricing and further details.

Can I bring my jewelry for regular maintenance?

Absolutely! We offer cleaning, polishing, and inspection services to keep your pieces looking their best.

Are your materials sustainable?

Yes, we prioritize sustainability by using ethically sourced gemstones, precious stones and recycled metals wherever possible.

What if I have a specific gemstone or material request?

We can source specific gemstones and materials for custom orders. Contact us to discuss your ideas.

What if I have an issue with my order?

Please contact us at office@houseofgonia.com. We’ll resolve your issue promptly.

Can I purchase a gift card?

Yes, we offer digital and physical gift cards in various denominations.